Help and FAQ

Below FAQ are some common concerns of our clients.
If you have other questions, please just send it to

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  • Product Questions
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Product Questions

Due to the intended product use, consumable items such as paper and vinyl backgrounds, which are designed for limited uses then disposal, cannot be warrantied beyond any initial shipping damage or obvious defect in workmanship.
Some of our products are made from natural materials and fibers and thus, naturally vary in color, pigment, texture and surface blemishes as any naturally made product does.
All of our other, non-consumable products, are warrantied against defects in material or workmanship for 1 year from the receipt of delivery. Please contact us regarding any product within this period to further discuss the issue and resolution.

All backdrops are measured in feet unless noted otherwise. The first number will be the width while the second number will be the height/length. For example a 7x5 will be 7 feet wide and 5 feet tall/long.

Most of the time your backdrop will be the same size, however, backgrounds may lose up to 10% in width and height during production due to sewing. This is minor loss and not noticeable while the backdrop is in use.

We have several kinds of fabric materias, please kindly refer to the program in the product page. You can also check the materia features there.

Our backdrops can be stored practically any way you want--folded, or stuffed in a bag or crate.

Backdrops can be hung with clamps onto a backdrop stand. Clamps can be purchased inexpensively at a hardware store, if your stand does not come with clamps. Using thumbtacks or tape on a wall is another option. Polyester fabric and dream fabric backdrops include a pole pocket.

Absolutely! Our printing equipment upgraded in 2019. All our backdrops are seamless now.

Absolutely! If you need, you can contact us we will check with our factory

Absolutely! Just email us at with details of what you want and we can happily quote you!

Order Questions

Lofaris offers Express shipping, and it takes 3-6 business days to receive.

Click the "My Account / Order History" at the top of right hand side of our site to check your order’s status. If your order has been shipped, we will send you an e-mail to inform the tracking number.

Click the "My Account / Order Status" at the top of right hand side of our site to track your order. Also once your order is shipped, we will send you a shipping email with tracking for the items in the shipment.

Yes! Please reach out to us at so that we can work out if we can meet your deadline. Please note, we still require 4-6 Days for production and might send an invoice for Express Shipping. Once Rush Production starts, cancellations or refunds cannot be processed. If there are issues with your shipment, we would be happy to work on a solution with you!

Custom orders will usually have a digital proof sent within 48 hours of your order being placed. This is a representation of what your backdrop will look like, however, some color variations might occur due to different monitor calibrations. Production will start after you send us your approval, at which time we are unable to cancel the order. Custom orders that are cancelled before production will be refunded minus £10(custom fee) of the order cost.

After adding the products to shopping cart, click the link "Cart" at the top of this website to view your shopping cart and click the "CHECKOUT" button. On the right side of the checkout page, you'll see a box where you can enter your coupon code.

Yes, no problem. We are committed to provide you the best shipping options, no matter where you live.

Due to the nature of our products, we can only offer store credit and replacement orders for damaged pieces. We will not accept returns for custom items. All returns must be made within 180 days of receiving your merchandise. Restocking fees may apply for backdrops and props. If you were not able to apply a discount code the discount amount will be sent to you as a Gift Card. We reserve the right to refuse to refund used, smelling, or hair covered items. MOST IMPORTANT: Please email our customer service department at to start the return/exchange process.

Please email Customer Service with photos of the damaged item and box condition it was received in and we will work with you to file a claim with delivery company. You might also be requested to file a damaged mail claim, so please keep those photos handy. Another item will be shipped out to you as a replacement as soon as it can be produced. You can reach us at

We often start processing your order within 24 hours after receiving your order. If you want to cancel the order, please email us in 6 hours, and we will try to cancel the order for you, but if your package has been in progress, unfortunately, your order can not be canceled. If you still insist to cancel your order, you would have to pay 30% of the order price for the printed item as cancellation fee. PS: If you ordered a personalized backdrop and it is in progress, it can not be cancelled.

Account Questions

Click "Create an Account" at the top of the site to enter your name,email address and password. Log in to your account by email address and password.

Click "Sign in" at the top of the site to log in to your account and add or modify your address information in "View Addresses"

Click "Sign in" at the top of the site, click "Forgot your password?" Under the login box, enter your email address, we will send an email to help you reset your password.

Unable to find satisfactory answers ? Contact Support